Roller Kappatos Technical Support
At Roller Kappatos, we stand by you every step of the way—our commitment doesn’t end with the sale! We offer extensive technical support services to ensure your products perform at their best.
Our team of specialized technicians is always ready to assist you, whether you have a question, require maintenance, or need a repair. We’re here to provide fast, efficient, and reliable technical support, ensuring your complete satisfaction.
Service Point
If you need technical support for Roller Kappatos products, we work with an extensive network of service points. Stay tuned! Our interactive map showing all store locations is coming soon!
Frequently Asked Questions
To make things easier, we’ve compiled answers to the most common technical support questions. If you don’t find what you’re looking for, feel free to contact us—our team is always ready to help!
You can reach our technical support team by phone, via email at info@roller.gr, or by using our contact form. Our dedicated experts are available to answer your questions and guide you toward the best possible solutions.
All Roller Kappatos products are covered by our technical support, including appliance rollers and kitchen accessories. Whether you need help with installation, maintenance, or repairs, our team is here to provide expert assistance.
Once you contact our technical support team, we will guide you through the process of sending your product for repair. You’ll be informed about each step—from problem assessment to repair completion and final quality testing to ensure flawless operation.
Repair times vary depending on the issue, but most repairs are completed within 3 to 7 business days. If special parts are required, repairs may take slightly longer, but we will keep you updated throughout the process.
Yes, we provide a warranty on all repairs performed by our authorized service centers. This warranty covers both parts and labor, giving you peace of mind that your repair is durable and reliable.
Even if your product is no longer under warranty, we can still repair it for a fee. Contact us for details regarding costs and the repair process. We will provide a cost estimate before proceeding with any work.
