Terms & Conditions

1. General

The Company with trade name “Roller Kappatos S.A.” (hereinafter referred to as the «Company»), with registered seat in Avlonas Attika, at Thesi Kaskourti 0, PC 19011 Greece, is the licensee of the present e-shop www.roller.gr (hereinafter the “Website”). Use of the Website is governed by these Terms of Use, which apply as is, and are not subject to modification by visitors to the Website. Both Customers and Partners may use the Company’s services.

1.1 For the present Terms and Conditions:

“Business”, “We”, “Us” or “Our” refers to the société anonyme with trade name “THEOFILOS KAPPATOS ANONYMI VIOTECHNIKI EMPORIKI ETAIREIA KATASKEUIS KAI EMPORIAS ILEKTRIKON SYSKEUON KAI OIKIAKON EIDON”, distinctive title “ROLLER KAPPATOS S.A.”, General Commercial Registry Number 084695602000, TIN 094446360 of Tax Office KEFODE Attikis, and registered seat in Avlonas Attika, at Thesi Kaskourti 0, PC 19011 Greece.

“Customer” means the person (natural or legal) making a purchase through the Website.

“Partner” means a retailer who has entered into a contract with the Company for the sale of its products to consumers.

“Website User” or “User” or “You” means the Customer/Partner/ visitor/Registered User of the Website (hereinafter collectively referred to as the “User”).

“Product(s)” mean(s) the household appliances, small appliances or other items offered for sale that are presented on the Company’s Website.

“Service(s)” means the service(s) provided by the Website and offer(s) consumers the opportunity to discover and purchase Products online, which include(s) the service of delivering the product to the Customer by the Company.

“Account” means the registration of the Customer as a “Registered Customer” on the Website, through the creation of a Customer Account.

“Registered Customer” means the Customer or Partner who has created an Account, registered, and uses the services of the Website.

“Shopping Cart” means the electronic order that includes the products selected by the Customer.

1.2. Access to this Website and the Products and Services offered therein, their use, and the placing of orders are subject to these Terms and Conditions (hereinafter the “Terms and Conditions”). By browsing the Website and using the Services and/or placing orders for Products, User accepts all present Terms and Conditions and any updates thereto from time to time. In case of disagreement or reservation regarding part or all of these terms, User may contact the Customer Service Department at 2106073000 or at the e-mail address info@roller.gr before browsing or using the Services or placing an order. Alternatively, you may send a written letter to the Company’s postal address, otherwise acceptance of all terms is deemed unconditional.

1.3. User must regularly visit the Website to monitor any changes to the Terms and Conditions. Changes to the Terms do not affect orders that have already been placed but are applicable for future orders. Our Company reserves the right to amend, renew, or upgrade at any time and without prior notice to the User of the Website (in whole or in part): a) part or all these Terms and Conditions, b) part or all the content of the Website, and c) part or all the external appearance (interface), structure, or composition of the Website, as well as its technical specifications, and to restrict access to the entire Website or part thereof. The Company also reserves the right at any time, without justification and without prior notice to the Website User, to cancel, suspend or terminate the operation of the Website. Access to this Website is permitted under these Terms and Conditions. The Company further reserves the right to remove or change the Services without prior notice.

1.4. Whereas we take care in publishing or sending information, this does not exclude the possibility of inaccuracies or typographical errors, for which the Company accepts no responsibility.

2. Data Protection Policy

2.1. he Company ensures the protection of Users’ personal data and takes appropriate technical and organizational measures to ensure safe browsing on this Website. The Data Protection Notice (https://roller.gr/en/data-protection-notice/) provides Users with information on the collection and further processing of their personal data, the purposes of processing, and the rights of Users with regard to their personal data. By using this Website, Users confirm that they have been informed about the content of this section and guarantee that all data they provide is accurate, reliable, and up-to-date.

3. Access terms

3.1. A condition for the use of the Services by Users and registered Customers of the Website is the acceptance of these Terms, which have been drafted in accordance with applicable EU and Hellenic law. By accessing the Website and using its services, you accept these terms unconditionally. In the event of a breach, intentional or unintentional, of any of these terms, we reserve the right to exclude or delete Users from the Website at any time.

3.2. For the proper use of data provided by Users to the Company and to avoid possible violations related to their content, the Company reviews and further processes this information. The Company guarantees that all the information shall be processed in accordance with these Terms and Conditions.

3.3. The use of any method of monitoring the Website or copying part or all its operating mechanism, code, or content is prohibited without Company’s prior written authorisation. In particular, the use of any program or other method of interfering with the Website’s operating mechanism or any entry contained therein, as well as any action that burdens or misuses the technological infrastructure of the Website, is prohibited.

3.4. We reserve the right to temporarily or permanently prohibit the use of our services to any User of the Website who, at our sole discretion, does not comply with these Terms and Conditions, or applicable law. The Company may exercise this right in cases of abusive or offensive language used by the User towards our employees, provision of incorrect registration details, or unauthorized use of payment methods. If a member’s use of the Website’s services is suspended or prohibited, they are not permitted to re-register or use the Website’s services without the Company’s prior written consent.

4. Industrial and Intellectual Property and Content

4.1. Subject to the expressly stated exceptions (copyrights of third parties, partners, and agencies), the copyrights to all software and content on the Website to which User has access or through it, remain the property of the Company or its licensors and are protected by international intellectual property laws and treaties. All such rights belong to us and our licensors.

4.2. The presentation and display of the content of the Website shall in no way be construed as a transfer and/or assignment of a license and/or right to unauthorized use thereof. The publication, management, distribution, total or partial copying, transfer, processing, storage, republication, modification, or reproduction in any other manner, in any form, of any part of the content or copies of the content provided to User or displayed on this Website, is prohibited. User may not use this content in connection with any business or commercial activity unless they have obtained Company’s written authorization.

4.3. It is also prohibited to modify, translate, reverse engineer, reconstruct or create derivative works using any software or accompanying documentation provided by the Company or its licensors. In addition, User has no license or consent to use Company trademarks and agrees not to use these trademarks or any trademarks of similar colors without Company’s written authorization.

4.4. Photographic depiction of Products. Every effort is made to ensure that the majority of products presented on the Website are depicted realistically and accurately. However, due to technological limitations, photographs may differ from the actual condition, form, and appearance of the products. This is entirely reasonable, given the limited technological capabilities, even with the use of the latest technological advances in the field of photographic representation. The actual colors seen by User depend on the specifications of their screen and, as a result, may not be accurate.

4.5. Access to this Website. These Terms grant limited access and use of this Website, but do not grant permission to download or modify the whole or any part thereof, except with Company’s express written authorization. This license does not permit any resale or commercial use of this Website or its contents, any collection and use of any product listings, descriptions, or prices, any derivative use of this Website or its content, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots, or similar data harvesting and extraction tools.

4.6. It is prohibited to reproduce, copy, sell, resell, visit, or otherwise exploit this Website or any part thereof for any commercial purpose without Company’s express written authorization.

4.7. User is not permitted to use frames or frame techniques to enclose any trademark, logo, or other proprietary information (including videos, images, text, page layout, or form) of the Website without Company’s written authorisation. In the event of unauthorized use, any license granted by the Company shall cease to be valid.

4.8. User is not permitted to use any logo or other proprietary logo or trademark of the Company or open source code or any part of the link without Company’s prior written authorization.

5. Sign Up – Creation of an Account

5.1. User Registration. User may create an Account and register on the Website by using the “Sign Up” feature. To register as a Customer, the customer’s email address and a personal password created by the customer are required, in addition to acceptance of these Terms and Conditions. However, the creation of an Account is not required to place an order and make a purchase.

5.2. Partner Registration. Upon conclusion of a contract between the Partner and our Company and subsequent acceptance of these terms, a Partner Account is created on the Website. Please note that any prospective Partner may express their interest in cooperation by sending an email to the Company, and a representative of ours will contact them.

5.3. Registered user login. User can log in to the Website with the email address and password they registered with. If they cannot remember their password, they can use the “Forgot your password?” feature. In this case, User will receive an email with instructions on how to reset their password.

5.4. User can subscribe to the Company’s newsletter list in order to be informed about new products and offers available via the Website.

5.5. The information provided by users to the Company when registering on the platform must meet the following conditions:
– They must not be false, inaccurate, or misleading.
– They must not directly or indirectly lead to the deception of third parties or aim at the sale of items whose distribution is contrary to applicable law.
– They must not contravene the provisions of applicable Hellenic and EU legislation, including provisions relating to exports, consumer protection, unfair competition, discrimination or misleading advertising, protection of intellectual or industrial property, trade secrets, or personality rights.
– They must not contain viruses, Trojans, worms, time bombs, cancel bots, or any other program code that may cause deliberate damage or cause data loss to users’/visitors’ computers and the system in general, nor should they lead to the loss of resources, services, or functions of the Website or the Company, in whole or in part, related to our connectivity providers or other partners.
– They must not refer directly or indirectly to products or services that are expressly prohibited herein.

6. They must not refer directly or indirectly to products or services that are expressly prohibited herein.

6.1. Placing an order via the Website:

Customers are offered the option to create an Account on the Website through the “Sign Up” feature. However, the creation of an Account is not required to place an order and make a purchase. Customers can place orders without registering and creating an account, by continuing as a Guest of the Website. In this case, the Guest is required to provide billing information and, furthermore, shipping details, if these are not the same as the billing details.

Products selected by the Customer are placed in the “Shopping Cart”.

For a period of five (5) years from the date of shipment of the products, the Company shall retain the order details, order confirmation details, and contracts (as well as these Terms). Customers do not generally have access to this information, but should they require this data and request it explicitly and in writing, the Company will make such information available. The Company recommends that these Terms and Conditions, the order, the order confirmation, the order acceptance, the payment method confirmation, and the invoice, be printed and retained, attaching a relevant note, for the purpose of maintaining proof of purchase. In any case, by ordering products, Customers are deemed to have agreed to and accepted these Terms without reservation and without exception. The purchase contract is binding only upon notification that the order has been accepted.

Orders can be shipped six (6) business days a week (Monday through Saturday). To that effect, and to keep Customers fully informed and provide the greatest possible protection against unforeseen circumstances, orders are completed as follows:

6.2. Upon completion of the order request, a summary of the order will be displayed. If the Customer chooses to pay upon delivery at your chosen location (cash on delivery), they will receive an order confirmation on the basis of which the products will be delivered, subject to the appropriate payment upon delivery and subject to Article 6.7 below and the terms of Article 9 (see below). ii) If Customer chooses to pay by credit card or bank transfer, they will receive confirmation of their order and payment.

6.3. To place an order on the “Website”, the Customer must be over eighteen (18) years of age. Visitors under the age of eighteen (18) are not permitted to share data or any information. Customers bear responsibility for: a) providing true, accurate, up-to-date, and complete personal information as requested at the time of confirming the order; and b) updating the data immediately following any change, in order to ensure its accuracy, relevance, and completeness.
When placing an order, Customers undertake that all information they provide is true and accurate, that they are authorized users of the account they are using to place the order and make the online payment, and that there are sufficient funds to cover the cost of the products.

6.4. Restrictions on purchasing products due to age. The purchase of certain products available “B2B”, is subject to age requirements set by law. We are not permitted by law to supply these products to individuals who do not meet these age requirements, and if you are a minor, you should not attempt to order these products.

6.5. When an order is placed, the Customer will receive an email confirming receipt and acceptance of the order. It should be noted that cash on delivery or cash payments can only be made in euros.

6.6. In the course of the processing of the order, the Customer will receive a series of automated e-mails from the Company regarding the progress of their order.

6.7. By submitting an order request, the Customer agrees to receive the above notifications, which are a necessary part of the order process via email sent to the Customer and should be kept for the duration of the transaction. We urge you to ensure that you can receive these emails and to store them for the duration of your transaction. If the Customer does not receive the relevant e-mails, they must contact us as soon as possible.

7. Prices

7.1. The Company reserves the right, and the User accepts, to freely determine its pricing policy, to modify the prices on the Website and to modify and/or withdraw offers at any time with or without prior notice to Users, who will be informed of the current price by the relevant posting on the Website. The prices of the Products are those in effect at the time the Customer’s order is accepted. Prices are in euros and include the applicable VAT. Any other costs will be included, as agreed in advance and stated in the order, e.g. shipping costs. The various Product offers are valid while stocks last.

8. Delivery policy

8.1. Time, Method, Place of Delivery/Shipment. The Company makes every effort to ship orders promptly. However, circumstances may arise that prevent us from meeting the estimated shipping date. For this reason, any notification regarding the shipping date of products is merely an estimate. The Company does not guarantee that the shipment will be made on the specified date.

8.2. Products are shipped anywhere within Greece. Delivery is made to the person named as the recipient on the order, or to a person acting on their behalf, at the delivery address specified on the order, upon presentation of their ID or passport. The details of the natural person (full name) who received the order are recorded on the delivery note, which must be returned to the Company signed by the recipient. Shipments will be made daily, except Sundays and public holidays.

8.3. The Company has the right to deliver the products in parts in the order of shipment of its choice. Each partial delivery is subject to a separate contract. If the Company delays one or more partial deliveries, or it is unable to carry them out, this shall not affect any contracts for products that have already been shipped or are to be shipped in the future. If the Company notifies you that it is unable to make certain partial deliveries, you are deemed to have accepted the shipments you have already received.

8.4. Receipt of Products by you. It is your responsibility to examine the condition and completeness of the products delivered. If the Customer does not inspect the products upon receipt or immediately thereafter and does not notify us within twenty-four (24) hours of receipt of the products of any defects or shortages, they shall be deemed to have been received in good condition and containing all other items that are intended to be included in the package.

8.5. If Customer is not present at the delivery address at the time of the delivery of the product, they will be provided with a note containing instructions on how to proceed. The Company’s distributor will attempt to deliver the Product up to two (2) times. If you have opted for cash on delivery and do not contact the relevant department of our Company to receive the Product within 3 days of the last unsuccessful delivery attempt, your order will be automatically canceled.

9. Right to and conditions for refund or product exchanges

9.1. The Customer of the online store is entitled to withdraw from the purchase within fourteen (14) calendar days of receiving the Product without giving any explanation. In order to exercise the right of withdrawal, the Customer shall notify the Company in writing by sending the Withdrawal Form (Annex 1) by registered mail to the following addresses:
THEOFILOS KAPPATOS ANONYMI VIOTECHNIKI EMPORIKI ETAIREIA KATASKEUIS KAI EMPORIAS ILEKTRIKON SYSKEUON KAI OIKIAKON EIDON
Thesi Kaskourti 0
Avlonas Attika
19011 Greece
Email address: info@roller.gr

9.2. The withdrawal period commences from the date of receipt of the last product in the case of multiple shipments of the same order.

9.3. When exercising the right of withdrawal, the Customer is obliged to return all Products purchased from the Company’s online store without undue delay and in any case within fourteen (14) calendar days from the date of issue of the relevant receipt. For Product returns, the Products must bear their labels and be in their original packaging and in perfect condition, complete, unused, and undamaged.

9.4. The costs of returning the Products shall be borne by the Customer. Upon receipt of the Product(s) and following examination of the returned Product(s), you will be notified by email of the refund. Refunds will be made using the same payment method used by the Customer for the original transaction, unless the Customer has expressly agreed otherwise and provided that the Customer is not charged any costs resulting from the refund.

9.5. In the event of a defective Product, you may notify the Company by reporting the defect in the Product. In the event of a return due to a defective Product or incorrect shipment, the return costs shall be borne exclusively by the Company. If the Product is defective and in the event of a defect in the Product within two (2) years of its delivery, the Product is covered by the legal warranty and the Customer may request the following within two (2) years from the date of delivery of the Product:
– Repair of the defect in the Product,
– Reduction of the price of the Product,
– Withdrawal from the sales contract, in accordance with Article 10.1 of these Terms,
– A claim for compensation.

9.6. If the Customer requests the repair of the defect, the correction or replacement of the Product shall be carried out within a reasonable period of time. The Company shall be entitled to refuse to repair the defect in the Product if this is impossible or involves disproportionate costs for the Company. In this case, the Customer shall be entitled to request a reduction in the price of the Product or to withdraw from the sales contract. The Company shall provide the Customer with appropriate information regarding the possibility of exercising the above rights again in the event of a subsequent discovery of another defect.

9.7. Order change/cancellation. Order changes or cancellations are only accepted if the order confirmation has not been sent, i.e. the order has not been completed. In the latter case, the corresponding amount will be refunded as soon as possible and no later than fourteen (14) calendar days. Refunds are made using the same payment method used by the Customer for the original transaction, unless the Customer has expressly agreed otherwise and provided that the Customer is not charged any costs arising from the refund. Please note that upon confirmation of the order, it is NOT possible to change the delivery address under any circumstances, for security reasons (fraud prevention). In the event that a problem arises, please contact the Company’s Customer Service department for further details.

10. Payments

10.1. The Company provides you with the option of selecting the payment method for the Products you are interested in purchasing. In particular, you are given the option to select, as described below, the payment method for the Products you are interested in purchasing, namely:
1) by cash,
2) via IRIS,
3) via Revolut,
4) via PayPal,
5) via debit/credit card
6) by bank transfer.

10.2. We accept the following debit/credit cards: VISA, VISA Debit, MasterCard, Maestro. We do not accept cheques.

10.3. In the event of payment by debit/credit card on delivery of the Products, Users are requested to be present at the receipt of their order and to have their payment card and/or ID with them. If the order is placed in the name and on behalf of a Company, then the credit card must be a corporate card, i.e. issued in the name of the respective Company. Further, at the time of delivery, please ensure that the authorized cardholder is present with their credit card and ID. If a person who claims to be acting on behalf of the User, following your oral authorization, presents themselves to the delivery person at the specified delivery address, then the delivery person will reasonably assume that they are acting in that capacity.

10.4. Please note that payment upon delivery of your order to your premises (“CASH ON DELIVERY”) is subject to an additional charge. Pay in cash or by credit/debit card and only in euros to the Company employee upon delivery of your order to your premises, upon first checking the product(s) you are receiving.

10.5. According to the applicable tax provisions, invoices exceeding five hundred euros (€500) to individuals (Retail Receipt) and to professionals/businesses (Sales Invoice) must be paid ONLY via one of the following methods:
– Debit or credit card,
– Transfer to a bank account.

10.5. Orders over fifty (50) EUR are not subject to shipping costs.

10.6. Discount vouchers, promotional codes, special offers. From time to time, promotional or discount vouchers may be offered, applicable to specific purchases made through this Website. The terms and conditions of use of any discount voucher or promotional code will be specified at the time of issue and will clearly state their expiry date.

11. Disclaimer

11.1. The Company shall not be liable for any loss or damage that may be caused by an attack involving denial of service, viruses, or other technologically harmful material that may infect your hardware, software, data, or other proprietary material due to the use of this Website or the downloading of any material posted on this Website or any Website linked to it. The Company does not guarantee in any way the accuracy, completeness, or availability of the content, pages, services, options, or their results.

11.2. The Company makes every effort, within the scope of any technological audits performed at regular intervals, to ensure that the services, the content and transactions on the Website run seamlessly and without interruption and that the high level of security is maintained. However, the Company is not liable if, for any reason, including negligence, the operation of the Website is interrupted or access to it is rendered difficult and/or impossible, or if, despite the security measures in place, “viruses” or other harmful software are detected and transmitted to the terminals of users/visitors, or if third parties not authorized in any way interfere with the content and operation of the Website, impeding its use or causing problems in its proper operation or stealing data relating to users’ personal information. Furthermore, the Company is not liable in the event of interruption of access to the website for reasons beyond Company’s control, as well as for reasons due to technical or other network failures or for reasons of force majeure or fortuitous events.

11.3. The Company’s total liability for damages not excluded by this disclaimer shall not exceed the amount of the relevant order that caused the damage. Users are required to take appropriate measures to protect their systems and data.

12. Links to this Website

12.1. Users may connect to our Website, provided that they act in a fair and lawful manner, without damaging or exploiting Company’s reputation, or any in way taking advantage thereof, provided that they do not create any link that suggests any form of association, approval, or endorsement on Company’s part where none exists. It is not permitted to create a link to any part of this Website other than the home page. The Company reserves the right to revoke any linking permission without prior notice.

13. Amendments

13.1. Business reserves the right, at its sole discretion, at any time and without notice, to modify, remove, or change the Services and/or any page of this Website.

14. Invalidity

14.1. If any part of the Terms and Conditions is found to be unenforceable, the enforceability of the rest of the Terms and Conditions shall not be affected and they shall remain valid and in effect. It is possible for a term or sub-term or part thereof to be considered separately in order to render the rest of the term valid. Otherwise, the term must be rectified and interpreted to approximate as closely as possible the original meaning of the term or sub-term, in accordance with the law.

15. Contact

15.1. Feedback from our customers and other recommendations regarding our Website and Company, are always appreciated, but this does not imply any obligation to use or compensate them (precisely as you are under no obligation to send any feedback to us). By submitting any material to our Company, including any reviews or comments regarding the Website and the Products, User agrees and grants Company permission to use and process it in any way, including publication, without Company having any obligation to the Customer. If User does not wish to grant Company the above-mentioned permission, any submission or communication of material to the Website shall be deemed to constitute acceptance of our Terms and Conditions.

15.2. If necessary, we communicate with the User via email (e-mail – newsletters) or by placing announcements on the Website. Under the contract, you agree to receive electronic communications (emails – newsletters) from us, and that all agreements, notices, disclosures, and other communications that the Company provides to you electronically satisfy any legal requirement that such communications be in writing. We have a complaints management process in place to try to resolve any disputes that may arise. If you have any complaints or comments, please contact our Customer Service department immediately.

16. Links to third-party sites

16.1. The Website may contain hyperlinks to other websites that are not operated by the Company but by third parties (natural or legal persons). We do not control the availability, content, personal data protection policy, quality, and completeness of the services of other websites and pages to which it refers through links, hyperlinks, or advertising banners. For any problem that arises during their visit/use, the User must contact the respective websites and pages directly, which are wholly responsible for the provision of their services.

17. Miscellaneous

17.1. The above Terms and Conditions are binding on all parties (Company, Partners and Customers) in their entirety.

17.2. No delay in exercising part or all of the rights under these Terms will operate as a waiver of that right, which may be exercised at any time at a later stage and at the reasonable discretion of the beneficiary.

17.3. To the extent permitted, we hereby exclude liability for any claims, losses, or damages of any kind in connection with the Website or the data displayed on it, including, without limitation, direct, indirect, incidental, or consequential losses or damages, whether arising from the following indicative matters, loss of profits, loss of income, loss of data, loss of use or otherwise, whether or not the Company was advised of the possibility of such losses. The above shall apply whether such claims, losses or damages arise under any tort, including negligence, for breach of contract, under applicable law or otherwise. However, User’s legal rights are not affected when using Our Services. Our website is provided on an “as is” basis. Access to the Website is at the User’s/Customer’s own risk.

17.4. Under no circumstances the Company, its legal representatives, or its employees shall be liable for any damage, indirect or consequential, that Users may suffer as a result of using the Services provided, due directly or indirectly to the actions or omissions of Partners.

17.5. In the event of any dispute arising between the Partners concerning the use of the services in breach of the terms hereof, it is agreed that the Company, its employees and partners shall bear no responsibility and that the affected User shall bear the sole burden of claiming compensation from the third party for any damage suffered.

17.6. The services provided through the Website, including simple search or creation of a member account, are not intended for persons under the age of eighteen (18). If you are under eighteen (18) years of age, you should not use the Website or provide us with any personal data without the necessary authorization from a parent or guardian. The Company does not knowingly collect or further process data about persons under the age of fifteen (15). If a parent or guardian believes that their child has provided personal data to the Company, please contact Us at info@roller.gr.

17.7. The Company has a structured complaint management process in place to ensure the rapid and effective resolution of any disputes. Complaints can be submitted by telephone at 2106073000, by email at info@roller.gr, or in writing at the Company’s registered seat.

17.8. Consumers have the right to refer cross-border disputes to the EU Online Dispute Resolution Platform (https://ec.europa.eu/consumers/odr) or to the competent national consumer protection authorities. The Company undertakes to participate in good faith in alternative dispute resolution procedures when required by law.

17.9. In the event that an amicable settlement of the dispute is not possible, the Courts of Athens shall have jurisdiction and Hellenic law shall apply.